Legal

Privacy Policy

Last updated: 8 May 2026

Welcome to TrenchLogic.

This Privacy Policy explains how TrenchLogic collects, uses, stores, and protects your information when you use the TrenchLogic website and services.

By using TrenchLogic, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

TrenchLogic is a trench planning and ground assessment platform designed to assist contractors, operators, engineers, and related professionals with practical trenching guidance and site planning information.

For privacy-related enquiries, contact:

Email: info@sdmintelligentsystems.co.uk
Website: www.trenchlogic.co.uk

2. Information We Collect

We may collect and process the following information:

Information You Provide

• Name
• Email address
• Company name
• Account login information
• Enquiry or support messages
• Subscription or billing information

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Usage statistics
• Session activity

Site and Location Information

Where relevant to the functionality of the platform, TrenchLogic may process:

• Postcodes
• Coordinates
• Trench specification inputs
• Ground assessment requests
• Project planning data entered by users

3. How We Use Your Information

We use information to:

• Provide and operate the TrenchLogic platform
• Improve platform performance and accuracy
• Respond to enquiries and support requests
• Process subscriptions and payments
• Monitor usage and platform reliability
• Improve system features and user experience
• Maintain security and prevent misuse
• Comply with legal obligations

We do not sell personal information to third parties.

4. Ground Data and Site Information

TrenchLogic may use publicly available geological, environmental, mapping, and weather-related datasets to generate practical planning guidance.

Outputs generated by TrenchLogic are automated estimations and interpretations based on available data sources and user inputs.

Users remain responsible for:

• Site verification
• Utility locating
• Ground investigation
• Safe excavation practices
• Compliance with local regulations and standards

5. Cookies and Analytics

TrenchLogic may use cookies and analytics tools to maintain login sessions, remember user preferences, analyse platform usage, and improve performance and reliability.

Users may disable cookies through their browser settings, although some functionality may be affected.

Please see the Cookie Policy for additional information.

6. Data Retention

We retain personal data only for as long as reasonably necessary to provide services, maintain records, meet legal obligations, resolve disputes, and improve system performance.

Data may be deleted or anonymised when no longer required.

7. Data Security

We take reasonable technical and organisational measures to protect user data against unauthorised access, loss, misuse, disclosure, alteration, and destruction.

However, no internet-based system can be guaranteed completely secure.

8. Your Rights

Under UK GDPR and applicable data protection law, users may have rights including access to personal data, correction of inaccurate data, deletion of data, restriction of processing, data portability, and objection to processing.

Requests may be submitted via the contact details listed above.

9. Third-Party Services

TrenchLogic may use third-party providers for hosting, payment processing, analytics, email delivery, mapping, and data services.

These providers may process data as part of delivering platform functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on the website with a revised update date.